Privacy Policy and Terms of use agreement

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Virtual Billing Assist Privacy Policy

Effective Date: 01/01/2022

Thank you for choosing Virtual Billing Assist. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our virtual billing assistance services. Please take a moment to review this policy to understand our practices and how we strive to safeguard your privacy.

1. Information We Collect:

1.1 Personal Information: We may collect personal information, including but not limited to, your name, address, email address, phone number, and billing information when you use our virtual billing assistance services.

1.2 Usage Information: We may collect information about how you use our virtual billing assistance services, such as the features you access, the actions you take, and the frequency and duration of your activities.

1.3 Device Information: We may collect information about the device you use to access our services, including the device type, operating system, and unique device identifiers.

2. How We Use Your Information:

2.1 Providing Services: We use your information to provide you with virtual billing assistance services, process transactions, and respond to your inquiries.

2.2 Improving Services: We may use aggregated and anonymized data to analyze usage patterns, identify trends, and improve the quality and functionality of our services.

2.3 Communication: We may use your contact information to send you important updates, notifications, and information related to our services. You can opt-out of non-essential communications.

3. Information Sharing:

3.1 Service Providers: We may share your information with third-party service providers who assist us in delivering and improving our virtual billing assistance services. These providers are contractually bound to protect your information.

3.2 Legal Compliance: We may disclose your information as required by law or when we believe that disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.

4. Security:  We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Choices: You have the right to review, update, or delete your personal information. You may also opt-out of non-essential communications.

6. Changes to this Privacy Policy: We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

7. Contact Us: If you have any questions or concerns about this Privacy Policy or our practices, please contact us at vba.claims@gmail.com or at 470.616.60.17. By using our virtual billing assistance services, you agree to the terms of this Privacy Policy.

HIPAA Policy Agreement for Virtual Billing Assist

Effective Date: 01/01/2022

This HIPAA Policy Agreement ("Agreement") is provided in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and is applicable to users of the Virtual Billing Assist services ("Services") provided by Virtual Billing Assist ("Company", "we", "us", or "our").

1. Protected Health Information (PHI):

• The Services may involve the processing of Protected Health Information (PHI) as defined by HIPAA. PHI includes individually identifiable health information.

2. Use and Disclosure of PHI:

• The Company agrees to use and disclose PHI only as permitted by law and as necessary to perform the services described in the Virtual Billing Assist Agreement.
• PHI will not be used or disclosed for any purpose other than the provision of the Services or as required by law.

3. Safeguards and Security Measures:

• The Company will implement and maintain appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of PHI.
• Access to PHI will be restricted to authorized individuals who require the information to perform their duties.

4. Business Associate Agreement (BAA):

• The Company acknowledges its status as a Business Associate under HIPAA and agrees to enter into a Business Associate Agreement with Covered Entities as required by law.

5. Individual Rights:

• Individuals have the right to access their PHI, request amendments, and receive an accounting of disclosures. The Company will cooperate with Covered Entities to fulfill these rights.

6. Breach Notification:

• In the event of a breach of unsecured PHI, the Company will comply with the HIPAA breach notification requirements, including notifying affected individuals and relevant authorities.

7. Training and Awareness:

• The Company will provide HIPAA training to its workforce members who have access to PHI and will maintain ongoing awareness of HIPAA requirements.

8. Reporting and Monitoring:

• The Company will establish procedures for reporting and investigating potential HIPAA violations and will regularly monitor compliance with this Agreement.

9. Disposal of PHI:

• The Company will implement secure methods for the disposal of PHI when it is no longer needed for the intended purpose.

10. Audits and Inspections:

• The Company agrees to cooperate with audits and inspections conducted by the Secretary of the Department of Health and Human Services to ensure compliance with HIPAA.

11. Contact Information:

If you have any questions about this HIPAA Policy Agreement, please contact us at vba.claims@gmail.com. By using our Virtual Billing Assist services, you acknowledge and agree to the terms outlined in this HIPAA Policy Agreement. Thank you for entrusting us with your Protected Health Information.